Trotfield Limited Privacy Notice

Trotfield Limited is committed to protecting and respecting your private, personal information. The summary detailed below has been collated to provide a clear and concise overview of our Privacy Policy and practices relating to this. By contacting Trotfield Limited and making an enquiry with us, you consent to Trotfield Limited using your personal information as set out in this Privacy Policy.

The type of personal information we collect

The information we collect includes personal information such as names, addresses, telephone numbers and email addresses. We only store personal information that you have supplied to us and that is necessary for us to provide you with the service that you have requested.

Reasons for collecting and storing personal information

The information we collect is necessary for us to respond to your enquiries and, should you place an order with us, the information is necessary to ensure we are accountable to our contractual obligations.

Sharing your personal information

We may have to share your data with third parties such as FENSA and third-party companies responsible for the provision of insurance backed guarantees. We require third parties to respect the security of your data and to treat it in accordance with the GDPR regulations. Data submitted will not otherwise be shared or sold to any other outside parties unless specifically requested by the user.

Data security

Your personal information is stored both digitally and/or as paper hardcopies. We have put in place to the best of our ability appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed, in accordance with GDPR guidelines. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data retention

We keep all required information for a period of 15 years corresponding to the longest guarantee period. We endeavour to keep this information stored in a secure manner. When the contract ends, we will remove any contact information that we will not require in the future, but we may need to keep some contact details for financial and legal purposes. This information will be kept only as long as is required.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your information changes during your working relationship with us.

Your rights in connection with personal information

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us on 01952 433149 if you wish to make a request.

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Data protection lead

We have appointed a data protection lead within the company to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact Kevin Fletcher on 01952 433149. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk